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Application Support

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we take a personalized approach to our Application Support & Management services, tailoring our solutions to meet the unique needs and objectives of your business.

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Application Support

PRAK CORP

our Support

Whether you need support for off-the-shelf software applications or custom-developed solutions, we have the expertise and experience to deliver the support you need. Contact us today to learn more about our Application Support & Management services and how we can help you achieve your business goals.

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Reactive

application support

a) Addresses basic issues related to app usage, such as login/logout and password reset.

b) Resolves application operational issues without requiring any code changes, such as adding new columns to existing data sheets or improving the configuration of platform-based applications.

c) Handles complex problems by introducing modifications to the code and database, such as fixing code defects for custom software or correcting customization issues for platform-based apps.

Proactive application support (also known as application maintenance) includes the following

application support

a) Introducing new application features and integrations, including legacy code redesign or application restructuring/containerization for custom software.

b) Monitoring and optimizing application performance.

c) Implementing CI/CD and DevOps to facilitate application updating, modernization, or evolution.

d) Conducting security code reviews and monitoring.

e) Performing exploratory and regression testing, as well as testing of newly introduced features during the application’s evolution.

f) Optimizing the application infrastructure, including cloud-based infrastructure.

Our Application Support & Management services include

Application monitoring and performance management

We monitor your applications 24/7 to identify and resolve any performance issues or outages, ensuring maximum uptime and reliability.

Application security and compliance

We help you ensure the security and compliance of your applications by implementing appropriate security measures, such as access controls and data encryption.

Application upgrades and enhancements

We work with you to upgrade and enhance your applications as needed, ensuring they remain up-to-date and meet your evolving business needs.

Application integration

We integrate your applications with other systems and platforms as needed, ensuring seamless data transfer and functionality across your IT environment.

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Application customization

We customize your applications to meet your specific business needs and requirements, improving your overall operational efficiency and effectiveness.

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