The following is a high level overview of job responsibilities:
• Oversees operational systems, processes, and infrastructure to ensure continuous improvement
• Participates in long-term planning, project status reporting, and change control processes
• Manage data collection for reporting metrics to achieve productivity targets, eliminate errors, and deliver
excellent customer service
• Manages objective testing and data validation prior to reporting findings and recommendations to key
stakeholders
• Troubleshoot and remove blockers, improve policies, eliminate workflow bottlenecks, and boost productivity
• Monitors and reports weekly, monthly, quarterly, and annual metrics
• Measure progress on critical goals and KPIs to help teams course-correct, as needed
• Identifies trends and assess opportunities to improve processes and implement strategies
• Lead, motivate, and support a team within a time-sensitive and demanding environment, including career
development plans for direct reports and problem resolution
• Works closely with management team to ensure all operational, administrative, and compliance functions are
being properly executed
• Establishes and maintains credible, professional relationships with clients, internal teams, and external vendors

• Stays up to date on industry regulations, trends, and technology
• Conduct budget reviews and report cost plans to upper management
Operations Manager should be comfortable with the below skills:

• Analytical, communication, leadership, and problem-solving skills
• Able to address operational concerns and monitor overall customer satisfaction
• Experience developing and implementing operational procedures and policies
• Experience in operating in high-pressure situations
• Industry knowledge and an aptitude for learning new applications
• Experience with budget development and oversight

Preferred Skills:

• Knowledge of Medicaid, SNAP, TANF and other such government programs
• A Project Management Professional (PMP) certification
• Working knowledge of software programs, including ServiceNow, ADO, or related tools